Shipping Policy

How much does shipping cost?
Standard shipping is FREE on orders of $100 or more. Shipping costs vary from region to region.

ALL shipping includes signature delivery confirmation.*********

When will my order be shipped?
Our standard processing time for orders is 1 to 3 business days. Expedited Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.*******

When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.

How long does it take to receive my order?
Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.

Orders shipped with standard shipping are processed and shipped within 1 to 2 business days. Orders are delivered by the postal carrier within 3 to 5 business days.

Orders shipped with expedited shipping are processed and shipped within 2 business days. If the order is placed before 9 am EST, the order will ship the same day or next day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.

©️2024, Patricia T. M. Muvirimi, Wood Buffalo, Canada.